Investment Café Support Consultant

HR Bulevar d.o.o

Investment Café Support Consultant

Mesto: Beograd

Plaćena praksa za stranu kompaniju - 450 eura mesečna zarada tokom prakse

The position:

-Support Consultant is a part of the Customer Success team. They work closely with other teams, mainly: Implementation Consultants, DBAs, ACE Managers and Developers. Handling clients’ requests includes building strong clients’ relationship; this implies developing advanced knowledge of the business and strong client focus with the goal of meeting or exceeding clients’ expectations

*This position requires working in the shifts covering 24/7/365 support model

Your day would include:

-Providing qualitative analysis of client's needs and evaluating feasibility of their requirements
-Maintaining regular contact with customers via different channels of communication (phone, email, ticketing system) and fully understanding their needs and business background
-Regularly tracking on backlog tickets
-Developing advanced skills and knowledge in business, functional and technical aspects
-Providing guidance and supporting solutions, conducting demonstrations and presentations
-Cooperating with other client facing teams as well as the relevant Technology teams engaged in the product development and maintenance.

If you see yourself doing these activities then you probably have:

-Graduated from/Studied at the Faculty of Organizational Sciences/ Economy/IT or relevant placement
-Full professional proficiency in written/spoken English
-Great communication and presentation skills, ability to work in a multicultural team and to adjust to different working styles
-Strong analytical skills
-Ability to comply with Company’s policies and procedures as well as being able to act independently
-Good time management and an ability to multi-task/prioritize the tasks

Zainteresovani kandidati se mogu prijaviti Omladinskoj zadruzi na sledeće načine:

Ličnim dolaskom na adresu: Kneginje Zorke 5, Beograd - Vračar

Birčaninova 42, Beograd- Savski venac




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