Are you proud of your excellent French language communication as well as organizational skills? Do you enjoy working in a multilingual and customer-oriented environment? If so, you would be a perfect fit for our Service Coordinator position!

While being responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory and for ensuring that predefined service levels are consistently achieved, your main duties would be:

• Supporting the activities of the Customer Engineers assigned to this position within a geographic region or territory 
• Planning, prioritizing, assigning and monitoring all open work orders for Customer Engineers and ensuring the prompt delivery of service 
• Identifying and escalating to the Team Leader any situation that could cause a work order to exceed the specific contractual response or fix time 
• Gathering problem information and recording data in desktop tools 
• Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall 
• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to Customer Engineers within the territory 
• Scheduling customer installation activity 

What we expect from you: 

• High school diploma 
• Fluency in speaking and writing of French language
• Intermediate knowledge of English language 
• Well-developed computer skills 
• Excellent communication skills 
• Ability of proper business communication with colleagues 
• High level efficiency, problem solving attitude, precision and attention to detail 
• Good organizational skills  
• Wilingness to work flexible shifts