Are you proud of your French and English language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? Level 2 Support Specialist is responsible for supporting NCR's customers and their analysts in providing problem resolution for NCR products and services.

If performing level 2 technical troubleshooting and working directly with the customer to understand the problem sounds interesting to you, take a closer look at duties on this position: 

• Providing technical phone, email, chat, and other kinds of support on Hospitality, Retail, Financial and Cloud NCR supported products, systems, and other related software products
• Remotely working and resolving known issues documented in KEBD (Known Errors DataBase) and communicating process and solution with the client
• Enhancing and developing quality support methods and communication skills  through coaching feedback, and other developmental approaches
• Using tools to remotely access customer equipment to diagnose and resolve customer problem
• Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards and set targets
• Document, verify and make appropriate corrections to the incident record and customer profile
• Supporting less experienced colleagues on the helpdesk through joint working, monitoring, direct feedback, and knowledge sharing

What we expect from you:

• Minimum High School diploma
• Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
• Experience in database management or similar IT job roles is desirable
• Intermediate knowledge of French and English language
• Strong analytical and troubleshooting skills
• Strong self-motivation
• Strong team-orientation
• Willingness to work flexible shifts 

What you will get from us: 

• Remote or hybrid model of work
• Competitive and regular earnings
• Opportunity to develop skills through paid training
• Work in a large, international team
• Advancement opportunities/Career development

Job applications through portal.